Improving Human Performance within your System

Safety comes as a by-product of high performance, integrity and a Just Culture. Therefore our aim is to develop excellence within teams and individuals by applying Human and Organisational Performance (HOP), Human Factors, Just Culture and Systems-thinking principles. The result is the most positive, safe and productive working environment possible, especially for those operating in high-risk domains.

"Thank you very much for running the day in such a way as to give freedom of expression and allow personalities to come through so well in such a short time. Insightful seems to have been the operative word. I found the day very interesting and surprisingly hard work. "

Jack Parry-Jones
Consultant, ABUHB Team

"A much greater insight into key components of communication and understanding of non-technical skills. This programme really helped to separate them out from the clinical decisions which can then be handled retrospectively."

Caroline Toolan
Cardiothoracic Surgeon, ST5B cohort

"The class and subject are imperative for dive teams, organisations and individuals to progress in a quantum step. Each diver knows the mental attributes of the discipline is of paramount importance. Gareth has given the discipline a path to success in these avenues."

Ed O’Brien
Diving Safety Officer, Woods Hole Oceanographic Institute

Why 'Human in the System'?

Human factors is core to our business and a key theme of human factors is ensuring the 'system' is optimised for the positives and limitations of human performance. Focusing on developing human performance will not produce credible results if we don't take into account the socio-technical system in which we operate. Behaviour is a function of the person and the environment we operate within, so don't focus on changing the person, change the system in which they are operating within to optimise their performance.

The training and consultancy services provided by Human in the System are based on outputs from high reliability organisations such as the Royal Air Force, the CAA, the FAA and the Royal College of Surgeons. These are combined with published academic research covering both the traditional 'safety' view and the 'safety differently' or 'Safety II' view.

While we use formal incident analysis techniques to co-identify contributory and contextual factors that led to the emergence of the event. We also make sure we don't just focus on what went wrong, but also what went well and why, with the aim of reinforcing and optimising team and system performance.

Our aim is to help create new or enhanced mental models that help operational teams make better decisions, and for the leadership and management to understand how to make the 'system' more effective and not just blame the guy at the 'sharp end' when things go wrong.

In 'Known Known' situations we can write procedures, processes and rules for people to follow. But the real world, especially when operating in high-risk domains, rarely follows a linear path and therefore we need to share mental models to be effective as a team.

A team is most effective when role clarity and goals are coherent, trust established and operations are collaborative and that requires the application of non-technical skills or crew resource management techniques.

In many high-risk domains, we are operating in ambiguous, uncertain and complex environments and the only way to solve problems is via the application of HF, non-technical skills and learning from experience.


"If you think your team is high performing, take the online eLearning programme and find out how much you don't know you don't know. If you want to _make your team_ higher functioning, achieve more, have more fun, take the two-day class."

Meredith Tanguay
GUE Cave Instructor, Project Baseline Diving Safety Officer

"Impressive course. I now realise how important non-technical skills/human factors are in relation to my role and also how effective a simulation model is to improve our skills."

Izanee Mydin
Cardiothoracic Surgeon, ST5B cohort

"I found this course as challenging as I thought it would be, which I think everyone needs to do to raise their self-awareness. Putting it into practice will be hard work but I believe it will be very worthwhile."

Senior Manager, UK-based charity

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