About Human in the System

Start with the why...

I believe that any system which involves people is complex because we deal with interactions at a human to equipment level, at a peer-to-peer level, and at an individual to organisational level and these interactions can be misunderstood in both design and operation. Therefore, if we are to improve performance, we must consider the human in the system.

Having delivered training and consultancy across multiple domains and cultures with great success, I am a perfect partner for your business to develop their performance towards excellence. I have worked with front-line operational aircrew, senior business executives, cardiac surgeons & intensive care teams, and multinational oil & gas drilling crews in an offshore environment - all environments in which the risk of failure being realised can mean the loss of life. However, just because failure can mean that, it doesn't mean we can't plan to fail safely, and this is an avenue I love exploring with leaders and their teams.

My experience and background

Twenty-five years in the Royal Air Force, retiring as a senior officer Navigator. Senior manager, MSc in Aerospace Systems (No 37 Aerosystems Course) leaving from the role of Requirements Manager for Defensive Aids Systems within the Air Platform Systems PT having worked with stakeholders from front-line aircrew to executives in Government departments in the UK and overseas.

On leaving, delivered eight months of Well Operations Crew Resource Management (WOCRM) training and coaching to oil workers in an offshore environment, the results of which were presented by myself and Phil Smith (Managing Director of Critical Team Performance) at the oil and gas industry's international (IADC Human Factors) conference in Houston. June 2015, completed the TOP-SET three-day Senior Investigator root cause analysis course to further develop my knowledge of how and why it makes sense to do what we do, even if it seems irrational in hindsight.

In 2012, I started a self-funded part-time PhD, examining the role of human factors in scuba diving incidents. I am very much focussed on a practitioner's view of improving performance and have been published in a number of magazines and journals, presented at nine international diving conferences on Human Factors in diving since 2012. In 2016, I was appointed Global Underwater Explorer's Director for Risk Management, responsible for developing the performance of instructors and instructor trainers and building a Just Culture within this learning-cultured organisation.

Finally, recognising that effective communications are key to performance, I became a certified trainer in the Process Communication Model (PCM) working with John Parr, Certified Master Trainer for PCM, to bring PCM to the UK. PCM is an award-winning behavioural and communications model used by NASA for 20 years as part of their astronaut selection process. It is the only tool which combines both behaviour/personality profiling and specific, individualised communication techniques to improve performance and reduce distress and conflict.


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